Return and Refund Policy

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Field Pass LLC, 2820 Columbiana Road.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website or agreements made through a Field Pass LLC representative. 

  • Website refers to Field Pass, accessible from www.fieldpassbrand.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Team Apparel items mean jerseys, uniforms, socks, pants, hats, or any other item produced for a team or organization. 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

The deadline for canceling an Order is 3 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods.  We will use the same means of payment as You used for any Website Order, and You will not incur any fees for such reimbursement. 

Conditions for Returns

  • No returns/refunds/exchanges after 14 days from the delivery date.

  • All returned items must be in new and unused condition.

  • No returns/refunds/exchanges on sale merchandise.

  • No returns/refunds/exchanges on event/dated merchandise or traded players

  • To complete your return, we require a receipt or proof of purchase.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable.

 

Please allow for standard shipping and processing times for any exchanged product to reach you.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item(s) and update you on the status of your refund.

Team apparel items are not eligible for refunds if they are not returned in a new and used condition. 

If approved, your refund will be processed by check made out to the original purchaser within 7-14 business days and shipped Certified Mail via the United States Postal Service. Once a refund is issued, the amount of time it takes for you to receive your refund will be based on shipping times by United States Postal Service . We have no control over how long this will take

 

It is up to you as the customer to determine if you should consider using a trackable shipping service or purchasing shipping insurance when returning an item to us. We can’t guarantee that we will receive your returned item.

Please consider shipping and processing times when returning items.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

  

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: